Case Manager

The New Covenant Center (NCC), a program of Catholic Charities located in Stamford, is seeking a full-time (35 hours/week), benefits-eligible, Case Manager responsible for providing services focusing on crisis intervention and advocacy for individuals and families facing mental/behavioral health issues.

Responsibilities include resolution of issues relating to, but limited to, housing, unemployment, SNAP/State benefits and other immediate needs. Under the direction of the supervisor, will work together to create a plan for long/short-term self-sufficiency. This position also provides supervision of the café floor during meals.


  • Complete initial intake interviews with new clients and conduct thorough needs assessments to determine program eligibility.
  • Work with clients to establish service plans leading to crisis resolution and self-sufficiency.
  • Provide clients with service referrals for employment, job or vocational training, education and other nonprofit organizations.
  • Conduct outreach to solicit new clients for the services that New Covenant Center provides.
  • Prepare thorough, accurate, and complete program financial assistance requests, as needed, to assist with resolving clients’ housing crises.
  • Perform market and best practices analysis of case management industry.
  • Present to partner agencies and cultivate relationships.
  • Identify other resources in the community and maintain an Excel Spreadsheet with its contact data.
  • Create a pipeline of resources and contacts within Fairfield County to access services.
  • Cross-training within all Operations areas of organization.
  • Supervise and monitor daily activities of dining room.

Education and Experience:

  • High school diploma or relevant work experience is required.
  • A minimum of two years’ experience in case management, assessment, counseling and crisis intervention required.
  • PantrySoft knowledge a plus.
  • Bi-lingual (English/Spanish) conversation skills strongly preferred.

Skills and Abilities:

  • Excellent communication skills and judgment with the ability to maintain privacy and confidentiality.
  • Detail oriented, well organized, and ability to multi-task in a fast-paced and demanding environment.
  • Ability to take the initiative to be dependable and resourceful.
  • Ability to work independently.
  • Ability to quickly adapt to changing initiatives and tasks on a weekly basis and work under pressure.
  • Demonstrate strong teamwork skills and management skills.
  • Computer literate and a proficiency in the Microsoft Office suite of products required.
  • Effective time management skills.
  • Knowledge of 2-1-1 database.
  • Strong verbal, written, and negotiation skills.

For consideration, please submit a cover letter and résumé to:

Leisa Hinds-Simpson, Development and Community Engagement Manager: [email protected]

Catholic Charities is an Equal Opportunity Employer